x111c Frequently Asked Questions

x111c requires a valid government-issued photo ID — your Pakistani CNIC, passport, or driving licence. You will also need to submit a proof of address document issued within the last three months, such as a utility bill or bank statement. Documents must be clear, in colour, and show all four corners. Verification is usually completed within 24 hours.

The minimum age to register and play at x111c is 21 years old. This is a hard requirement under our international gaming licence. Every new member must pass age verification during the KYC process. If a member is found to be under 21, their account will be permanently closed and deposits returned net of withdrawals already made.

On the x111c login page, click "Forgot Password" below the password field. Enter your registered email address or mobile number. You will receive a reset link by email or a reset code by SMS. Follow the instructions to create a new password. If you no longer have access to your registered contact details, reach out to our 24/7 support team.

No. x111c strictly enforces a one-account-per-person policy. Creating multiple accounts — even with different email addresses or phone numbers — is a violation of our Terms and Conditions. Duplicate accounts will be suspended, bonuses forfeited, and funds withheld pending investigation. If you have accidentally created two accounts, contact support immediately to have the duplicate closed.

To permanently close your x111c account, contact our support team via live chat or email at [email protected]. Submit your request with your registered email and reason for closure. Before closing, ensure all pending withdrawals are completed. Account closure is processed within 72 hours. Note that self-exclusion is available as an alternative if you are closing for responsible gaming reasons.

The minimum deposit at x111c is Rs 500 (PKR). This applies across all supported payment methods including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20. There is no maximum deposit limit for most methods, though large deposits may require additional verification as part of our anti-money-laundering compliance.

EasyPaisa withdrawals from x111c are typically processed within 1 to 4 hours once the withdrawal request has been approved. Approval usually takes up to 24 hours on standard requests, though many are reviewed within a few hours. Withdrawals submitted over weekends or public holidays in Pakistan may take slightly longer. There are no fees charged by x111c on withdrawals.

x111c does not charge any platform fees on deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, your bank, or your crypto wallet — may apply their own transaction charges. We recommend checking with your payment provider before transacting. USDT TRC20 withdrawals may incur a small network gas fee that is outside x111c's control.

The minimum withdrawal at x111c is Rs 1,000 (PKR) for local payment methods including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and SadaPay. For USDT TRC20 cryptocurrency withdrawals, the minimum is equivalent to approximately Rs 2,500 PKR, subject to the current exchange rate. You must also have completed KYC verification before any withdrawal can be processed.

Yes. x111c covers Pakistan Super League (PSL) matches extensively during the PSL season, with markets including match winner, top batsman, total runs, over-by-over run lines, and live in-play betting. We also cover international Test cricket, ODIs, and T20Is featuring the Pakistan national team. Cricket betting is one of the most popular sections of x111c among Pakistani players.

Return-to-Player (RTP) percentages vary by individual game and are set by each game's software provider, not by x111c. Most slots on x111c have RTPs ranging from 94% to 97%. The RTP for any specific game is displayed in the game's information or paytable screen. x111c does not alter the RTP of any game — all outcomes are determined by certified random number generators.

Yes. x111c is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete platform — including all games, the cashier, live casino, and cricket betting — directly through your mobile browser without needing to download a separate app. The mobile experience is smooth on most smartphones used in Pakistan, including popular brands like Samsung, Xiaomi, and Infinix.

Yes. All games on x111c use certified Random Number Generators (RNGs) that are independently tested and audited by third-party testing laboratories. This ensures that every spin, card deal, and dice roll is genuinely random and not influenced by x111c or any other party. Audit certificates are available upon request. x111c's gaming licence also requires regular compliance reviews.

A wagering requirement means you must wager (bet) a certain multiple of your bonus amount before bonus-derived winnings can be withdrawn. For example, if a bonus has a 20x wagering requirement and you received Rs 1,000 bonus, you need to place total bets of Rs 20,000 before withdrawal is unlocked. Different games contribute different percentages toward completing the wagering requirement — slots typically contribute 100%, while live casino games may contribute less.

Yes. x111c operates a tiered loyalty programme that rewards consistent play. As you wager real money across games, you accumulate loyalty points that move you through tier levels. Higher tiers unlock benefits such as faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, exclusive bonus offers, and invitations to special promotional events.

Bonus eligibility for specific game categories depends on the individual promotion's terms. Some x111c bonuses are available across all game types including cricket betting and sports, while others are restricted to casino games or slots only. Always read the full terms of any bonus offer before claiming it, paying particular attention to the eligible games list and any minimum odds restrictions that may apply to sports wagers.

Log in to your x111c account, go to Account Settings, and select the Responsible Gaming tab. From there you can activate a self-exclusion for periods ranging from six months to permanent. Self-exclusion takes effect immediately, suspends your account, and stops all marketing communications. It cannot be reversed during the exclusion period. You can also contact support at [email protected] to request self-exclusion directly.

x111c allows you to set daily, weekly, or monthly deposit limits and loss limits directly from your account dashboard under the Responsible Gaming section. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the new higher limit activates. These tools are free and available to all members at any time without needing to contact support.

No. x111c applies a strict same-method withdrawal policy in line with anti-money-laundering regulations. Withdrawals must be returned to the same payment method and account used for the original deposit. For example, if you deposited via HBL bank transfer, your withdrawal must go back to the same HBL account. This protects you and ensures regulatory compliance.

x111c support is available 24 hours a day, 7 days a week. You can reach the team via live chat directly on the x111c website — look for the chat icon in the bottom corner. Alternatively, email [email protected] for non-urgent queries. Our team aims to respond to all emails within two hours. Support is available in English and can assist players from across Pakistan including Karachi, Lahore, Islamabad, and Faisalabad.